Delivering a better passenger experience
The situation
Wellington International Airport - the airport servicing New Zealand’s capital city - is experiencing steady growth in passenger numbers. To facilitate this growth and improve the passenger experience, the main terminal had to be extended and upgraded, while normal operations were maintained.
Approach
To help the upgrade to run smoothly, we embedded an experienced construction manager into the airport’s management team.
Their role was to coordinate a multitude of internal and external stakeholders to:
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Obtain design approvals
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Plan and communicate the project milestones
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Manage transitions and ensure operational continuity
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Complete hand-overs to operational and facilities maintenance teams
Results
The upgrade work was delivered to plan and all stakeholders’ needs were met.
